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Charlotte sets new strategy for aiding small businesses After a Charlotte bank laid off Dianna Ward last year, she decided to open her own business as a local tour guide. Charlotte NC Tours in Charlotte Business Journal Dianna Ward’s new venture mixes business with pleasure. Ward says after traveling to dozens of cities around the globe in recent years, she decided to leave her career in banking to start Charlotte NC Tours, a business that offers tours of Charlotte and nearby attractions. So far, it’s been a satisfying combination. Charlotte NC Tours: Q-Notes